We prefer that Conversation History be sorted so the latest response is at the top. At the moment, ours is at the bottom. Please consider providing some means to allow an Agent to decide how they would like Conversation History to be sorted. This selection should be remembered for an Agent so it's the same in every ticket until they decide to change it.
+12Thanks for this, Len. You're right - this is now part of the Mint interface wherein agents can pick the order in which they'd like to see the conversations in a ticket. Please read through this self-help article to know more about the feature.
Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
