In general, we prefer to Default using the System address as the sender for Freshservice emails, replys and comments. However, there are situation where the Agent would prefer to have the email form a ticket or comment sent from their personal (profile) email address.
An option to allow the Agent to select the sender’s (system vs the Agents) email for individual messages. Possibly default to system setting but allow user to select their profile address.
Allowing agents to choose between the system email and their personal profile email for individual replies would be useful. It would provide more flexibility while keeping the system address as the default. Our auto repair shop website design helps you win local drivers with clear service pages. You show pricing, reviews, and an easy way to book online.
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