As per the title, I’d like for there to be API methods introduced whereby you can grab details of whether a Ticket has any Predecessor / Successor Tickets in its chain, their Status, etc.
I think the Predecessor/Successor Ticket concept seems to exclusively belong to the Onboarding/Offboarding Modules at the moment.
This request comes about as, at present, automated Actions performed on Successor Tickets are always performed by ‘System’ which makes it impossible to trigger Workflows leading on from those Activities.
Should it be made possible for System activities to trigger further Workflows as per …
... then this Feature Request is less likely to be needed.
