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New Idea

Allow automatic update change board membership used in Change Automations

Related products:Freshservice
  • October 16, 2024
  • 1 reply
  • 35 views

Medic1334
Top Contributor ⭐
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We have a prescribed change management process that is handled via automator to two unique cab boards separately. If we add a user to any of the cab boards, we have to manually update the users that approvals are sent to, as the list doesnt populate automatically.  Having an ability to either select to exclude members instead of declare them in the automation or an option to always include all members would reduce administrative workload for admins.

1 reply

DanielRuff
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 22, 2024

It doesn’t make sense to select a group in the workflow automator thinking that everyone in that group will get approval. The members are not automatically included in the approval when a new one is added to the group. I completely agree; this behavior is not user-friendly.