Add functionality to be able to bulk change the requestor for a ticket. For example, when someone leaves an organization and all tickets need to be moved to a new requestor name.
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Allow bulk update of requestor
+8Hey Leslie,
Thank you for writing to our forums.
If you're looking to move the tickets from one requestor to a new one, instead of moving the tickets, I can suggest a way around for you.
Go to the Customers tab and click on "Edit" next to the original requestor. Now, change the email to that of the new requestor.
This way all the existing tickets will also be moved to the new user.
Do you think this would help, Leslie? Please do let me know.
Anna
That makes no sense to me. Change the email address on the customer requestor record? Then the requestor name, phone number, other info would not match the requestor email. There should be functionality to move tickets from one requestor to another, in bulk.
+12Hello,
You could use API to fetch the list of tickets for a particular user or export the ticket data from the helpdesk. You could then update the requester on the tickets using the update ticket API.
Cheers!
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