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New Idea

Allow business agents to use the agent availability widget.

Related products:Freshservice
  • December 2, 2024
  • 1 reply
  • 53 views

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Currently Business Agents do not have the ability to view the agent availability widget. Even if they are added to the Workspace Admin role they do not have access. This feature would allow workspaces that only have business agent roles to toggle availability for agents that might be out of office.

1 reply

  • Community Debut
  • July 16, 2025

Much needed feature