+3Hi team!
Please allow Child Tickets to be created for Service Requests. This would help a lot if a workflow automation were allowed to create child Service Request (with or without Requested Items).
This operation is allowed manually by Agents in the GUI but not by API. More advanced Enterprise organizations would be further enabled and drive a higher level of product adoption by allowing Web Request nodes or external API create child tickets regardless of parent ticket type.
/Alex
Hello
Freshservice offers the capability to Allow Child Tickets for Service Request. Here is the support article that describes how you can use it: https://api.freshservice.com/#create_child_service_request. We hope this helps!
+8+8Hello
Freshservice offers the capability to Allow Child Tickets for Service Request. Here is the support article that describes how you can use it: https://api.freshservice.com/#create_child_service_request. We hope this helps!
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