Requesting the ability for a client to have an option to take the subject and description of a ticket and send it to a forum post. We also want these to be moderated forum posts still so the client isn't sending the details directly to the forum without our opportunity for moderation.
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Allow Client to Create Forum Post Using Details From Ticket
Yes, I'm very interested in this idea. We integrated the FreshDesk "widget" into our software platform, and whenever users submit feature requests, they come in as a ticket, not a forum post. There is currently no "Forum" widget, and one of the main value-adds we were hoping to get was the ability for users to submit feature requests, then vote on those from others (just like FreskDesk's forum!). However, there's no "in-app" way to do this.
Other than forcing users to create FreshDesk accounts, does anybody else have a way to easily get new public "feature requests" into a FreshDesk forum?
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