When copying Address Specification from another email sources, Freshdesk shows that email as an error. For instance, from my Outlook email forwarded into freshdesk, I attempt to copy “Jane Smith <jane.smith@email.com>” into the To line in a Freshdesk forwarded ticket, and am met with a red box around the address and a grayed out send button. If I remove the “Jane Smith” portion and only copy “jane.smith@email.com”, the email address works in the recipient field. Unfortunately, that takes more time in a busy work environment.
It would be beneficial for high volume forwards to be able to copy/paste the full Address Specification from other email sources into the recipient fields in Freshdesk.
