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Allow custom notification emails in different languages for Time Trigger automation rules

Related products:Freshdesk
  • May 9, 2023
  • 0 replies
  • 14 views

Inês
Apprentice
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We've set up an automation to close tickets if they're pending for more than 2 weeks, and when closing we’d like to send an email to the requester informing them that the ticket was closed for that reason.
However, we serve customers in 5 languages, and currently it is not possible to set up this email notification in automations to be sent in one of those 5 languages depending on the requester's locale.
Based on the language you can send customized email notifications with Ticket Creation and Ticket update rules, but not for Time trigger automations. So the suggestion is to allow the same for Time trigger automations