Would like to see an option for allowing customers to see time entries. Perhaps a global setting per Company, or a check box when entering time. This would be similar to Public/Private notes. Several of our customers would like to see how much time is being spent.
Another option would be to create a "time" report that would be available via the customer portal.
+12Hi,
You can make use of the Observer webhook option to auto-populate a field value with the time tracked value.
Alternatively, if you're on the Estate plan, you can customise the portal to display the time tracked value for the ticket.
Navigate to Admin-> Portals -> Portal pages -> Ticket details page and paste the following code:
<h3> Time spent on this ticket: {{ticket.total_time_spent}}</h3>
Cheers!
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