Situation:
Customer submits a support request as a forum topic, instead of as a normal ticket.
The information is not suited to a public forum, but I cannot edit it or convert it to a ticket until I "Approve and Publish". Once that happens I can delete it, but a notification to followers has already been sent out.
It seems like in addition to "Approve and Publish", "Delete", and "Spam/Ban" buttons, there should also be a button for "Edit".

