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New Idea

Allow filter by EXCLUDING certain attributes

Related products:Freshdesk
  • August 28, 2023
  • 2 replies
  • 50 views

GoVandals
Apprentice
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Currently filtering tickets is done by selecting attributes that match, and results are shown. It would be handy if we could also incorporate filtering for attributes that EXCLUDE certain parameters (ie: status, tags, etc). 

 

Maybe allow us to place a (-) in front of the attribute.

2 replies

nstegmann
Contributor
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  • Contributor
  • August 29, 2023

Pleaseeeee! 🙏


kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 29, 2024

This would be SOOO helpful!  I have a use-case right now where we’re collecting tickets for a project launching next month. So my queue is clogged with related tickets all tagged to a specific sub-category. I could filter by excluding that sub-category, it would make the board-cards and views so much cleaner!