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Allow filtering on watched ticket

Related products:Freshdesk
  • April 9, 2018
  • 2 replies
  • 37 views

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It would be nice to be allowed to filter tickets in the "Tickets I'm watching" view.  I have a number of tickets that I'm following and am unable to narrow down specific ones that I'm looking for.  I even tried exporting the view, but the export gives me all tickets, not just those I'm watching.  And since there's not an option to select those tickets I'm watching from the All Tickets view, I have to do a manual search through all of the watched tickets.

2 replies

  • Community Debut
  • April 10, 2018

Would be a great feature indeed! It seems odd that watched tickets have no filters available.


What about this idea?


I would be satisfied if I could just get rid of the thousands of CLOSED tickets that I am watching.  We need a live ticket view of this filter.


Thanks.