Skip to main content
New Idea

Allow for assigning Help Center articles to the Widget

Related products:Freshdesk
  • February 24, 2023
  • 1 reply
  • 37 views

CariCarina
Apprentice
Forum|alt.badge.img

 

We are revamping our Help Center with some new articles. There’s a mix of old/new. Unfortunately, I can’t assign/tag articles to show up first, second, third.

The default is articles display in the widget based on views/popularity. I get providing that as a default, but I think there should be an option for users to not have that be the setting, and rather manually select which articles display first, second, third etc. 

Thanks!

1 reply

Forum|alt.badge.img+5
  • Community Debut
  • February 27, 2023

Hi @CariCarina,

 

You can use the “Add URL” option in the Help widget to pick specific articles to display on the page/URL of your choice. You can review the following article and check if it suits your requirement.

https://support.freshdesk.com/en/support/solutions/articles/50000001663-showing-specific-solution-articles-based-on-pages-on-your-website-to-provide-contextual-help

 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services to know more & get started.