Allow Forum Topics and Knowledge Base Articles to be Suggested on Email Bot, New Ticket Page, and New Topic Page

When a user adds a forum topic, a ticket via the support portal, or a ticket via email, FreshDesk (via Freddy suggestions) should search through both knowledge articles and forum topics. A lot of FreshDesk customers use forums to track open bugs and features requests, so if someone emails a ticket containing words very similar to an open bug, they should get a link to the forum on the open topic. Limiting suggested articles to the knowledge base (and not forum) increases the possibility of duplicate tickets being created. This fairly simple change could save so much time for agents and would be a huge value add for FreshDesk vs competitors.