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New Idea

Allow Forwarded Recipient Suggestions to Only Show for Contacts that Equal a Specific Company

Related products:Freshdesk
  • October 7, 2024
  • 1 reply
  • 17 views

Ratucker07
Apprentice
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When forwarding an inquiry to a Collaborator, we would like the ability to default the contact suggestions to only show clients for a specific company.For example, on our account, a user could set Forwarded Recipient suggestions to only show for contacts with Company = Heritage Auctions.

1 reply

Ratucker07
Apprentice
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  • Author
  • Apprentice
  • December 18, 2024

We’d actually prefer if instead of using Company, we could filter or sort the list so that our specific internal emails could be sorted to display as the default recommendations when entering an email address in the recipient fields.  Example, anything with ‘@ha.com’ would have priority for the auto-complete email address being entered.