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Allow Freshfone calls to be switched to not visable

Related products:Freshdesk
  • February 27, 2014
  • 1 reply
  • 12 views
P
Contributor

I would like the freshfone calls to have the same switch (defaulted to off) that notes have and therefore making the recorded calls unavailable to the customer.

1 reply

aravind.sundararajan
Skilled Expert
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Hi,


You can now set the visibility of the recordings to both users and agents or just agents . This setting is configurable for each number that you own in Freshdesk.


Cheers!

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