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New Idea

Allow identified users to see all tickets from their own Company

Related products:Freshdesk
  • March 21, 2022
  • 2 replies
  • 74 views

Blair
Skilled Expert
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I would like to allow select Contacts from a specific Company to view all support tickets entered by all users of that specific Company.

 

Example.  Customer is Ajax Company,  Users are Bob, Ted Alice, Jane

I want to allow Jane to see all tickets for Ajax Company that have been entered by any of their contacts.

 

This is something that is possible in Zendesk today.  My clients want to have individuals with access to all their company tickets.

2 replies

Lode
Community Debut
  • Community Debut
  • March 22, 2022

Go in contacts and dit the contact. Where you set the contact’s company, there’s a ticket-like button. Click it.


Blair
Skilled Expert
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  • Author
  • Skilled Expert
  • March 22, 2022

Thank you, Lode.  I was originally told this didn’t exist.