We have a need to create a SR child ticket attached to an INC parent ticket and noticed that you can only link SR to SR and INC to INC. To us this seems a bit odd.
Here is one specific example:
- User creates an INC for a hardware issue that our Desktop Support team troubleshoots.
- This results in a hardware replacement need.
- SR for new hardware can be created as a child ticket for original INC.
