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Allow Journey phases to be gated based on initiator profile fields

Related products:Freshservice
  • Jun 18, 2026 4:20 PM UTC
  • 0 replies
  • 19 views

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I don’t understand why journey phases can only be gated based on the initiator form. I want to gate a phase based on the initiators title in their Freshservice profile. I don’t want to ask the initiator for their title, because nothing stops them from selecting a higher level title. I already sync their title from Entra, so if I could just gate the phase off of that field in their profile, I could be sure they are allowed to move forward.