There are several scenarios where an Incident triggers a Service Request. For example, "computer cannot boot" incident which leads to the service request for "new laptop". From the Incident, we are unable to add the Service Request as a linked/child item. It seems that if the original ticket is an incident, only incidents can be add with the same true for service requests.
Delivered
Allow Link of Incident and Service Request
+5Thank you for the feedback. We will look into introducing a way to link Incidents and Service Requests with each other. I have added this to our backlog.
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Sundar
Product @ Freshservice
+3Bump
/Alex
+7Absolutely need this functionality. We have Off board requests that trigger certain tickets which need to be linked to the “master” ticket for auditing.
Rather silly that an incident can’t be associated with a service request, such as SR laptop replacement. Quite a lot of nonsensical decisions in this platform.
+8Closed for Voting→In progress : Included in Product Roadmap
+8Idea merged into:
All the votes from this idea have been transferred.
All the votes from this idea have been transferred.
In progress : Included in Product Roadmap→Implemented : Idea is live
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