Skip to main content
Closed

Allow managers to view tickets down the hierarchy

Related products:Freshservice
  • Sep 16, 2016 10:20 PM UTC
  • 2 replies
  • 54 views

Similar to the function where where you can check a box to allow someone to view all tickets for a department it would be fantastic if I could grant that ability for managers. When this is enabled it should allow a requester to view tickets that were submitted by people who have that requester listed as their manager. Thanks!

2 replies

  • Community Debut
  • Jun 19, 2019 3:55 PM UTC

I would like to know what happened, or was this request considered or is there a workaround?


This is something we would love to see.