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Allow managers to view tickets down the hierarchy

Related products:Freshservice
  • September 16, 2016
  • 2 replies
  • 48 views

Similar to the function where where you can check a box to allow someone to view all tickets for a department it would be fantastic if I could grant that ability for managers. When this is enabled it should allow a requester to view tickets that were submitted by people who have that requester listed as their manager. Thanks!

2 replies

  • Community Debut
  • June 19, 2019

I would like to know what happened, or was this request considered or is there a workaround?


This is something we would love to see.