I’m running into a limitation with contract notifications that is impacting how we manage renewals.
Currently, Freshservice only allows limited “Notify Before” options. With the volume and variety of contracts we manage, we need the ability to configure multiple and customizable notification intervals.
For example, we should be able to set reminders at:
- 90 days
- 45 days
- 15 days
This would allow for proper planning, internal approvals, and vendor coordination—especially for contracts with longer lead times.
Suggested improvement:
Allow administrators to define multiple, customizable “Notify Before” intervals for each contract.
If you’re managing contracts at scale, this would significantly improve visibility and reduce risk of missed renewals. Please upvote if you agree.
