Currently you may only define SLA policies on Tickets, Changes & Problems. OLA policies may only be defined on Tasks.
What if you don’t want to be restricted in this way? Tough.
Our organisation primarily serves our internal staff via Freshservice with Freshdesk performing the bulk of external customer support duties.
Providing Admins the ability to set SLA and/or OLA policies on all item types would help them shape Freshservice to fit the specific needs of their business.
