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Submitted

Allow pinning of the sidebar / additional info panel

Related products:Freshdesk
  • Apr 3, 2026 1:00 PM UTC
  • 2 replies
  • 67 views

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With the recent UI update, I am constantly needing to click the “expand” button to see the sidebar / additional info panel (containing the contact info, time logs, etc). Please add an option to permanently pin this to be always open.

2 replies

taharizvi07
Community Debut
  • Community Debut
  • Jun 1, 2026 7:37 PM UTC

This collapsed sidebar by default started occurring in my account last week as well and I’m not a fan. Oddly doesn’t seem to be affecting others in my team? Bumping so it may reach more people and we can figure out/get a way to have the contact info sidebar expanded by default again. 
Edit to add: the bar stays expaended on Microsoft Edge, but not Google Chrome


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  • Author
  • Active Contributor
  • Aug 21, 2026 8:06 PM UTC

It’s even worse now. The Properties pane is also prone to collapsing itself. Please add an option to pin both of these panes regardless of window size.