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New Idea

Allow pinning of the sidebar / additional info panel

Related products:Freshdesk
  • April 3, 2026
  • 1 reply
  • 34 views

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With the recent UI update, I am constantly needing to click the “expand” button to see the sidebar / additional info panel (containing the contact info, time logs, etc). Please add an option to permanently pin this to be always open.

1 reply

taharizvi07
Community Debut
  • Community Debut
  • June 1, 2026

This collapsed sidebar by default started occurring in my account last week as well and I’m not a fan. Oddly doesn’t seem to be affecting others in my team? Bumping so it may reach more people and we can figure out/get a way to have the contact info sidebar expanded by default again. 
Edit to add: the bar stays expaended on Microsoft Edge, but not Google Chrome