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New Idea

Allow placeholders to be used in more fields when creating tasks in Ticket Automator

Related products:Freshservice
  • May 24, 2024
  • 0 replies
  • 26 views

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When using the Add Task action on a ticket automation workflow, only the Task Title and Note fields accept placeholders. The others fields only accept fixed values from dropdowns set when the automation is created.

It would be useful if other fields such as Due Date or Assign To could accept placeholders in some fashion, so that these fields could be set according to values directly from the parent ticket fields, or from expressions.

While this can sometimes be achieved with separate Task workflows, it is more complicated to target the specific tasks created in the original ticket workflow compared with being able to set the fields as desired the first time.

 

Example

How it looks now

 

Possible placeholder options