We're writing our solution articles and want to have the user be able to create a new ticket from within the article. We are able to do that by inserting a link to the new ticket page of our portal. But we also want to pass in the subject field so the user doesn't have to type that.
Closed for Voting
Allow pre-populating ticket subject from within solution article
+12Hello,
This can be achieved by customising the portal if you're on the Estate plan. You can setup a referrer in the article and then use javascript to pre-populate the solution article title in the ticket subject. Please drop us a note here if you'd like to know more about this.
Cheers!
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