When building onboarding and offboarding tickets, we’d like to have more control over what order information is displayed. As it stands now, when adding fields to the tickets, those fields are grouped together according to the type of field instead of in the order they are on the On/Offboarding form (though I have seen it come up in that order before as well). To do this, we have to click the “Add Fields” option several times, adding whatever we need in top-to-bottom fashion until we have all the fields we want in the correct order. It is needlessly time-consuming and a terrible way to do this.
A better option for this would be to allow the re-ordering of fields once they are added to the ticket. A simple grab-and-pull handle, or even a Reorder button as you have implemented in other places in the Freshservice platform, would be awesome. Please consider this idea, as this is really slowing down our process when our Employee Journey ticketing needs evolve.
