Add the ability to limit the use of certain Types only to Agents. This eliminates customers seeing Types that are not for their use. There are some Ticket Types that we'd like to add, but we don't want Customers using them because they are more for internal use. Having the ability to turn off Types for use by Customers would be a great help.
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That would be very useful. Since we also have "external agents" i think in addition it would be great if you also can define which agent is allowed to see specific fields.
Exactly what we need, we would also need a function as this for "dependent field" and also an option where the customer should be able to see and set values when submitting the form but not change them once submitted.
Can't you upvote stuff? How will Freshdesk know what's in high demand and what is not?
Exactly what we need, we would also need a function as this for "dependent field" and also an option where the customer should be able to see and set values when submitting the form but not change them once submitted.
Can't you upvote stuff? How will Freshdesk know what's in high demand and what is not?
Exactly what we need, we would also need a function as this for "dependent field" and also an option where the customer should be able to see and set values when submitting the form but not change them once submitted.
Can't you upvote stuff? How will Freshdesk know what's in high demand and what is not?
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