Currently, the Slack V2 integration only allows a 1:1 match of Freshdesk support groups and Slack channels. Instead, it would be great to support a 1:many relation, so we could use a single support reminder Slack channel for every of our Freshdesk groups. The best would be to have a many-to-many relation, so we could have a single monitoring channel for each ticket, but also separate ones for individual groups, but the 1:many relation would increase our efficiency a lot!
Thanks for considering the idea, and for any updates!
