Allow Solutions and Canned Responses to be Accessible Across Workspaces

Currently if we have a canned response that would be useful in another workspace, Fresh Support tells me I need to create a copy of that canned response. This isn’t a scalable solution as we have 10+ workspaces and many of our Canned Responses are applicable across all of them. 

At least for Solution articles we can manually navigate to those and copy/paste the URL but that undoes the utility of the button to include them within the Reply. Also I don’t think it would capture the tracking of using that Solution Article that way.

Having different workspaces is such a nice feature, but limitations like these threaten to make them non-starters.