The Field Service Agents module is a very helpful tool. Usually, the person who is handing a lot of the scheduling for Field Service Agents is in a “Supervisory” capacity and not an “Admin” capacity. In order for a user in FreshDesk to access the very valuable “Scheduling Dashboard” for Field Service Agents, they have to be given “Admin” level access, which means they have access to everything (except account information) in the FreshDesk system. This makes no sense and is incredibly restrictive.
PLEASE add the permission of a Supervisor to access the “Scheduling Dashboard”!
