Every single requestor in our organization is also someone who has access to one or more of our systems. I would like to add that to the requestor field what they have access to at a certain level. What programs can they access and to what level.
This will help understand who the requestor is, and with what the ticket content is about.
It will also show when you have a requestor that moves within the organization what their current setup is, that needs to be changed and/or if a requestor needs to be removed, what systems they were in and where you need to remove them from.
It would be more than just a once and done tracking of a ticket, but with requestors being in your system and viewing what level access they have to them could help view your system a different way.
