Skip to main content
New Idea

Allow the ability to permit specific emails to create tickets

Related products:Freshservice
  • January 3, 2023
  • 0 replies
  • 14 views

aa44414c
Apprentice
Forum|alt.badge.img

Instead of permitting an entire domain to create tickets (e.g., @microsoft.com), create an option to allow specific email addresses to create tickets (e.g., alerts@microsoft.com).  This is to help ensure generic communications and notifications do not generate tickets when sending to the ticket queue.