In order to include ticket property detail information as part of the Freddy Summary section, I had to create a canned response to pull the data from the ticket details. This was a decent work around for the situation I needed it for however, when adding the canned response, the shortcut option of /c is not allowed in the Freddy AI summary portion. The only way to add the canned response was to click on the canned response icon and select the response from the drop down list. This is not as efficient as the shortcut.
Here are my requests:
- Allow the short cut option for canned responses to be used in the Freddy IA Summary portion
- Allow data to be added to the summary from Ticket details just like what is available in canner responses.
