Our users have requested the following areas stay expanded per their logged in user preferences.
- Canned Responses – Can this remain expanded or pinned as open when navigating between tickets so the end-user does not have to open for each ticket while working through high volumes?
- Forward Threads – Can the forwarded thread window open to full screen automatically instead of having to expand the size of the window on each forward to type a larger response?
- Show Quoted text – Is it possible to default the “Show Quoted text” to be shown automatically instead of hidden, with option to hide it if desired?
When closing Freshdesk and reopening for a new instance, the desired effect would be for the window to remember the last preferred state.
