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New Idea

Allow viewing of on-call calendars by non-group members

Related products:Freshservice
  • December 2, 2025
  • 1 reply
  • 15 views

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On an IT team, it is often helpful for members of the team to have the ability to see on-call calendars even for groups they are not a member of.  Suggest adding a permission which will allow viewing of all (or some, if possible) on-call calendars even if not a member of the assigned group.

1 reply

  • Community Debut
  • December 3, 2025

We created a admin role with just view on-call across the workspace.  Granted this role to agents that need to see on-call