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Allowing Qualitative Feedback in Customer Satisfaction Survey

Related products:Freshsuccess
  • September 19, 2022
  • 0 replies
  • 26 views

ashishmishra
Apprentice
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Hi

 

Currently, in customer satisfaction survey, we can configure the rating and also ask for additional comments from customers but what we actually lack is to show the comments based on condition like asking for comments if a bad rating is given or present the comments box differently based on good or bad ratings given by the customer. 

 

It would be helpful if we have such capability of showing comments box conditionally to customers.