I am curious if the ability to sync the Service Desk Rebranding from a Sandbox to Production will be allowed at any point in the future? We are working on finishing touches to our Sandbox and getting prepared to schedule those changes in Production, and after looking at the Modules support for sync, we saw that Account Settings are not supported. Will this be allowed at any point in the future?
In short, no today— Help Desk You can find rebranding under Account Settings in Freshservice, but those settings are not synced with the sandbox. It's usually because branding affects end users right away and can't be safely combined. Most teams write down the changes that come with the rebrand and then manually apply them in production during a change window. I haven't seen any signs that this will be added soon, but it's a fair request since sandbox is getting so close to everything else.
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