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Allowing special characters (bullet point and emojis) in the Fields

Related products:Freshservice
  • October 20, 2025
  • 0 replies
  • 79 views

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Hi everyone, 

 

We have been getting more questions/requests from our users about using emojis and special characters (mainly those “black dot” bullet points when they want to provide a list) for several fields we have in Major Incident tickets and Service Request tickets.  

 

Anyway, not a priority at this point but I did notice that we get more questions on it so decided to post here to suggest this or to hear if it’s a possibility just in case. 

 

Thank you!