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Future Consideration

Alphabetical Order - Change from Created Date

Related products:Freshservice
  • Aug 12, 2025 12:02 AM UTC
  • 1 reply
  • 31 views

ATM system-wide everything is ordered and unable to be changed from creation date, rather than alphabetical ordering. 

 

This can be confusing when you are trying to find something and makes it hard to search in areas that are not searchable. Can the system please be changed to A-Z ordering rather than creation date? Administration processes can be slowed down because of this as it is hard to find specific information at first glance and sometimes can mean the duplication of roles or rules or specific.

1 reply

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  • Contributor
  • Jun 24, 2026 2:18 PM UTC

Yes, this is so annoying. Everything from Ticket Views to Roles are disorganised because of this.