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Alphabetize options in Ticket Fields

Related products:Freshdesk
  • May 4, 2023
  • 2 replies
  • 22 views

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We have added a number of Ticket fields, and over time - the list of options has grown. It would be great to either have an option in the Ticket Fields > Field Editor to Alphabetise the options in each field - or automatically do this in the ticket form.

 

It is a nightmare to try and drag/drop these in the editor screen to try and get them back into order

September 21, 2023

Thank you for sharing your suggestion. We have plans on improving the admin experience of adding and managing ticket fields and options in 2024. We will surely consider it then. Thank you again!

2 replies

thecatalyst
Community Debut
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  • Community Debut
  • September 21, 2023

Thank you for sharing your suggestion. We have plans on improving the admin experience of adding and managing ticket fields and options in 2024. We will surely consider it then. Thank you again!


alyssia.correa
Skilled Expert
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