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Alphabetize Solution Articles

Related products:Freshservice
  • July 20, 2026
  • 0 replies
  • 12 views

C.molenaar
Apprentice
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Hello,

There's already an idea in this community from 3 years ago that was shot down without reason. I would like to bring it back up as I do not understand why an obvious and basic functionality is missing.

In the Knowledge Base/Solutions there is no option to alphabetize your solutions Titles, while there is an option to sort every other option right next to it, see the screenshot below. I would like to see this option implemented because honestly, it's not that much of an ask or hard to do, thank you.

The previous idea is located here;