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Alphabetize Solution Articles

Related products:Freshservice
  • Jul 20, 2026 11:54 AM UTC
  • 2 replies
  • 37 views

C.molenaar
Apprentice
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Hello,

There's already an idea in this community from 3 years ago that was shot down without reason. I would like to bring it back up as I do not understand why an obvious and basic functionality is missing.

In the Knowledge Base/Solutions there is no option to alphabetize your solutions Titles, while there is an option to sort every other option right next to it, see the screenshot below. I would like to see this option implemented because honestly, it's not that much of an ask or hard to do, thank you.

The previous idea is located here; 

 
 

 

2 replies

suhi77
Community Manager
  • Community Manager
  • Sep 25, 2026 12:11 PM UTC

Hi ​@C.molenaar 

Thanks for bringing this up and sharing the feedback!

I completely understand how having an option to alphabetically sort Knowledge Base/Solution titles would make it much easier to organize and manage your articles.

I’ll share this with our Product team for consideration in future updates. Really appreciate you taking the time to share this suggestion with us!


C.molenaar
Apprentice
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  • Author
  • Apprentice
  • Oct 6, 2026 6:36 AM UTC

Hi ​@C.molenaar 

Thanks for bringing this up and sharing the feedback!

I completely understand how having an option to alphabetically sort Knowledge Base/Solution titles would make it much easier to organize and manage your articles.

I’ll share this with our Product team for consideration in future updates. Really appreciate you taking the time to share this suggestion with us!

Thank you for getting back to me; that's all we ask. Hope to see this option implemented.