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New Idea

Alternate Contact for Onboarding

Related products:Freshservice
  • February 12, 2024
  • 0 replies
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Our company has Hiring Managers and Admins process New User Requests for Onboarding.  Currently the only option is to send the second stage onboarding email to the Hiring Manager.  We would like to be able to add an Alternate contact (preferably from a custom object) for all Onboarding tickets.  

Not having this ability is keeping us from utilizing the Onboarding module as a whole.