We use Amazon Business to procure consumables and low cost peripherals (e.g., labels, keyboards, mice, USB drives, etc.).
We’ve published these as Service Catalog items in Freshservice. Depending on the cost of the item, it could go through an approval process.
After the Service Request is approved, someone from the Team currently places the order manually in Amazon Business.
It would be great to have a native integration or an App available in the Marketplace to achieve this. The APIs and requirements from Amazon are well documented (https://business.amazon.com/en/solutions/systems-integration/punchout). Some work would need to occur within the Service Catalog items to ensure you’re including the ASIN, and other mandatory fields that Amazon needs to collect as well as the correct meta data to accept from Amazon Business to update the service request with the order status automatically.
I believe this could also be achieved if you use Microsoft Power Automate, but would need development resources to maintain and support.
