Hi there.
It would be really great if the “state” field in the Freshdesk ticket view could show a “New Private note added”. Sometimes we bring in outside collaborators who will reply to an email I send. When this happens a new private note is added to the ticket but I have no way of seeing at a glance when this happens. The notification for this doesn’t seem to fire either - or, rather, my notifications are so swamped with other ticket updates that I’m likely to miss this.
