We have several points of email ingestion and are evaluating how often tickets that are sent to these are routed elsewhere to cut down on ticket hot-potato and improve turn time. As I found out today, there is no way to use the “To” email address on a ticket to sort.
As an example, John Doe sends an email to businesssupport@company.freshservice.com which raises a ticket. The ability to list off any ticket sent to that email is what we are looking for and it doesnt appear to be natively possible in FS analytics.
