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In progress : Included in Product Roadmap

Analytics - New Idea Include custom fields in custom metric or attribute

Related products:Freshservice
  • February 19, 2025
  • 6 replies
  • 149 views
Daniel Söderlund
Top Contributor ⭐
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Hello, 

I like to create a metric or attribute  using custom fields. 

Example 
You like know the time between create date and when a custom date field. 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu

6 replies

J
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  • j.christopher
  • Community Debut
  • June 10, 2025

This would be extremely beneficial for us - a lot of the use cases for custom attributes and metrics involve custom fields. At the moment, we have to pull data in to Power BI and perform calculations in there. 

    Amrit Mishra
    Contributor
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    • Amrit Mishra
    • Contributor
    • December 19, 2025
    New Idea→In progress : Included in Product Roadmap
      Amrit Mishra
      Contributor
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      • Amrit Mishra
      • Contributor
      • December 19, 2025

      ​@Daniel Söderlund this is currently under development and will be available soon in an upcoming release.

        P
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        • Piotr
        • Community Debut
        • March 4, 2026

        ​@Daniel Söderlund this is currently under development and will be available soon in an upcoming release.

        Hello Amrit. Any new on this development. Thanks,

        Amrit Mishra
        Contributor
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        • Amrit Mishra
        • Contributor
        • March 4, 2026

        ​@Piotr We plan to roll this out for early adoption in April/May, 2026. We’ll plan for general availability mid-year, likely in June, 2026.

        P
        Community Debut
        • Piotr
        • Community Debut
        • March 4, 2026

        ​@Piotr We plan to roll this out for early adoption in April/May, 2026. We’ll plan for general availability mid-year, likely in June, 2026.

        Thanks ​@Amrit Mishra for such a quick answer. We would love to test it as soon as possible. Thank you, Piotr 

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