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Planned

Analytics - New Idea Include custom fields in custom metric or attribute

Related products:Freshservice
  • Feb 19, 2025 10:21 AM UTC
  • 9 replies
  • 187 views

Daniel Söderlund
Top Contributor ⭐
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Hello, 

I like to create a metric or attribute  using custom fields. 

Example 
You like know the time between create date and when a custom date field. 

9 replies

  • Community Debut
  • Jun 10, 2025 11:06 AM UTC

This would be extremely beneficial for us - a lot of the use cases for custom attributes and metrics involve custom fields. At the moment, we have to pull data in to Power BI and perform calculations in there. 


Amrit Mishra
Contributor
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  • Contributor
  • Dec 19, 2025 6:02 AM UTC
New Idea→In progress : Included in Product Roadmap

Amrit Mishra
Contributor
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  • Contributor
  • Dec 19, 2025 6:06 AM UTC

​@Daniel Söderlund this is currently under development and will be available soon in an upcoming release.


  • Community Debut
  • Mar 4, 2026 1:03 PM UTC

​@Daniel Söderlund this is currently under development and will be available soon in an upcoming release.

Hello Amrit. Any new on this development. Thanks,


Amrit Mishra
Contributor
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  • Contributor
  • Mar 4, 2026 1:23 PM UTC

​@Piotr We plan to roll this out for early adoption in April/May, 2026. We’ll plan for general availability mid-year, likely in June, 2026.


  • Community Debut
  • Mar 4, 2026 1:48 PM UTC

​@Piotr We plan to roll this out for early adoption in April/May, 2026. We’ll plan for general availability mid-year, likely in June, 2026.

Thanks ​@Amrit Mishra for such a quick answer. We would love to test it as soon as possible. Thank you, Piotr 


zeyan
Community Debut
  • Community Debut
  • Sep 16, 2026 11:06 AM UTC

Hi @Amrit Mishra, just checking in on this since we're now past the projected June 2026 GA timeline, has this feature (custom fields in custom metrics/attributes) been rolled out yet? Would love to know if it's live for all accounts or still in early adoption. Thanks!


zeyan
Community Debut
  • Community Debut
  • Sep 22, 2026 6:48 AM UTC

Hi @Amrit Mishra, following up on my previous note! We're currently trying to optimize our analytics and custom reporting structure for our business over at Travel My Kashmir and having custom fields available in custom metrics/attributes is a crucial piece for our dashboard setup.

Could you share if there is any revised roadmap or early access availability for this? Thanks again!


OG Bobby Johnson
Skilled Expert
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Would love to see this, any update on this feature?